It has come to our attention that some customers are receiving text messages informing them to contact the bank. The following message appears like this:
The text messages from email@example.com telling the customer to call BestBank at 561-232-3002 in which they request credit card information.
This message is not being sent by BestBank. Please note that this is a scam and should not respond to the text message.
Steps To Take If You Are A Victim of Identity Theft:
- File a police report: get a copy of the report or a case number. It's your proof of the crime when dealing with creditors holding the fraudulent accounts.
- If phishing or other online fraud, contact BestBank immediately at 414-362-4636 or
- Call one of the three major credit bureaus:
- Have a "fraud alert" placed on your file so new credit cannot be given without your approval. Each credit bureau automatically alerts the other two.
- Request and review your credit report carefully. You are entitled to one free credit report from each bureau every 12 months.
- Notify the companies that hold fraudulent accounts in your name and close them. Use the Federal Trade Commission's ID-theft affidavit to simplify your dealings with companies holding the fraudulent accounts.
- Change all of your passwords. Add passwords to accounts that don't have them. Don't use passwords that can tie back to you such as your mother's maiden name or a pet's name.
If you have questions, please visit our Online Help Center, your nearest branch or contact us at
1-800-235-INFO (4636) for assistance.